Refund policy

RETURNS & REFUNDS

Changed your mind?
You have 30 days from delivery to return your Cosio Seat. It needs to be unused and in its original packaging. Email us before sending anything back, and we'll give you the return address. Return postage is paid by you. Once we receive and check your return, we'll refund you to your original payment method within 14 days.

Faulty, damaged or wrong item?
Contact us within 30 days of delivery with a photo or short video of the problem. We'll send you a replacement or give you a full refund. In most cases, you won't need to send it back.

Lost in transit?
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 20 business days, contact us and we'll reship it or refund you in full.

What we can't accept
Items that have been damaged through misuse or not used according to the care instructions.

Questions?
Email us. We reply within 1–2 business days.